Shipping Policy

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
You’ll receive an email confirmation once your order begins processing.
If there are any unexpected delays due to stock availability or other factors, we’ll notify you right away.

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Shipping Time & Methods

We partner with trusted carriers to ensure your order arrives safely and on time.
Shipping time varies by location — see our estimated delivery times below:

Please note: Shipping times are estimates and may vary depending on destination, customs clearance, or seasonal delays.

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Shipping Costs

Shipping costs are automatically calculated at checkout based on your location and the weight of your order.
From time to time, we may offer Free Shipping promotions, so be sure to check our homepage banners for updates!

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Order Tracking

Once your order ships, you’ll receive a confirmation email with your tracking number.
You can use this number to follow your shipment’s journey.
If you haven’t received tracking information within 5 business days, please contact our support team for assistance.

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Delays & Customs

We are not responsible for delays caused by customs, weather, or other factors beyond our control.
International customers are responsible for any custom duties, import taxes, or additional fees charged upon arrival in their country.

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Lost or Missing Packages

If your tracking number shows no movement or your package appears lost, please contact us immediately.
We’ll work with our shipping partners to reship your order or issue a refund depending on the situation.
Please ensure your shipping address is entered correctly at checkout — Lumelax™ cannot be held responsible for errors entered by the customer.

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Will My Items Be Sent in One Package?

For logistical reasons, items in the same order may sometimes be shipped separately, even if you’ve selected combined shipping.
If this happens, you’ll receive individual tracking numbers for each shipment.